Connecting Phone Extension to Mobile Phone

Connecting Phone Extension to Mobile Phone

Step 1: Download the Zoiper App from your phones App Store:


Important Notes:

We strongly suggest that you use your phone extension on a mobile device only in special cases and not on a daily basis since there are several drawbacks to consider:

  1. If you don’t open the App, you won’t get any calls
  2. If you block your mobile device like you normally do when you’re not using it, you’ll lose the connection to the myPBX business phone system and won’t receive any calls.
  3. Calls work great on 4G connection but on most 3G connections, connection is lost frequently resulting in call drops and robotized voice. It’s always better to use it on a Wi-Fi network.
  4. Zoiper and other Softphone applications consume lots of battery since they require a permanent connection to the server.

Step 2: Account Setup Screen

On the first field type with no spaces your phone extension username followed by the “at” symbol and then the SIP Server.
For EB IT Support phone systems this would be:
companyname-extensionname@sip.eb-it.uk

On the field below type your password.
This is sent to you in the setup email.

On the next screen, you’ll see your SIP Server name again, leave it like that and click next.

Step 2: Authentication Setup Screen

Now write the authentication name and leave empty the Outbound proxy.
This would be once again: companyname-extensionname@sip.eb-it.uk



Step 3: PBX Hostname

the hostname or provider will be: sip.eb-it.uk

Step 4: Configuration Test

Select: SIP UDP and click Finish


On the next screen depending on your settings it will ask for permissions, make sure you give permissions to your contacts and the microphone.
The configuration may show you this screen, to exit click on Accounts.



Step 5: Verify all is working

Now you’re connected, just click on the menu



If the account is connected / ready you will now recieve phone calls via the Zoiper App.
If you click the dialer you will also now be able to dial out.

If you need help please don't hesitate to contact us.


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