Connecting Phone Extension to Mobile Phone
Step 1: Download the Zoiper App from your phones App Store:
Important Notes:
We strongly suggest that you use your phone extension on a mobile
device only in special cases and not on a daily basis since there are
several drawbacks to consider:
- If you don’t open the App, you won’t get any calls
- If you block your mobile device like you normally do when you’re not
using it, you’ll lose the connection to the myPBX business phone system
and won’t receive any calls.
- Calls work great on 4G connection but on most 3G connections,
connection is lost frequently resulting in call drops and robotized
voice. It’s always better to use it on a Wi-Fi network.
- Zoiper and other Softphone applications consume lots of battery since they require a permanent connection to the server.
Step 2: Account Setup Screen
On the first field type with no spaces your phone extension username followed by the “at” symbol and then the SIP Server.
For EB IT Support phone systems this would be:
companyname-extensionname@sip.eb-it.uk
On the field below type your password.
This is sent to you in the setup email.
On the next screen, you’ll see your SIP Server name again, leave it like that and click next.
Step 2: Authentication Setup Screen
Now write the authentication name and leave empty the Outbound proxy.
This would be once again: companyname-extensionname@sip.eb-it.uk
Step 3: PBX Hostname
the hostname or provider will be: sip.eb-it.uk
Step 4: Configuration Test
Select: SIP UDP and click Finish
On the next screen depending on your settings it will ask for
permissions, make sure you give permissions to your contacts and the
microphone.
The configuration may show you this screen, to exit click on Accounts.
Step 5: Verify all is working
Now you’re connected, just click on the menu
If the account is connected / ready you will now recieve phone calls via the Zoiper App.
If you click the dialer you will also now be able to dial out.
If you need help please don't hesitate to contact us.