Email addresses can be added once you have at least one email-enabled domain with sufficient resources assigned.

1. Accessing Your Email Management Panel

Log in to your hosting control panel:
https://s2.ebithost.co.uk or https://panel.ebithost.co.uk

Navigate to Email > Addresses to manage email accounts, create new addresses, or adjust existing ones.

2. Creating an Email Address

To create an email address:

1. Go to Email > Addresses.
2. Click on Create email-address.
3. Enter your desired username and select the domain for the email address.
4. (Optional) Mark the address as a catchall address if required.

Note: An email address without an associated account or forwarder cannot send or receive emails.

2.1 Catchall Address

A catchall address ensures all emails sent to unknown usernames of the domain are delivered to this address. Only one catchall address can be defined per domain.

2.2 Post-Creation Options

Once the email address is created, you’ll be redirected to the Edit Email Address form, where you can:

• Create an associated account.
• Toggle the catchall flag.
• Adjust spam filter levels.
• Add email forwarders.

Creating accounts and forwarders requires sufficient resources assigned to your account by an administrator.

3. Adding an Email Account

To add an account to your email address:

1. Edit an existing email address or create a new one.
2. Click on Create account.
3. Set a password and (if enabled) define a disk space quota for the account.

4. Configuring Email Accounts in Clients

4.1 General Settings

Use these settings to configure your email in an email client (e.g., Outlook, Thunderbird):

• Username: The full email address (e.g., you@yourdomain.com).
• Incoming Server (IMAP):
  • Address: server2.ebithost.co.uk
  • Port: 993 (SSL)
• Outgoing Server (SMTP):
  • Address: server2.ebithost.co.uk
  • Port: 465 (SSL)

4.2 IMAP vs. POP3

While IMAP is the preferred protocol (port 993 for SSL), POP3 is also supported (port 995 for SSL). Choose based on how you wish to access and store your emails.

4.3 Webmail Access

Alternatively, access your emails via our webmail platform:
https://webmail.ebithost.co.uk.

5. Adding Email Forwarders

To forward emails to another address:

1. Edit an existing email address or create a new one.
2. Click on Create forwarder.
3. Enter the destination email address.

Note:
If an email address has both an active account and forwarders, incoming emails will be delivered to both.

6. Quota Management

An administrator can assign a total email quota to your account. This is the maximum disk space available for all email accounts under your domain.

• Setting Quotas: Quotas can be defined when creating an email account or adjusted later by editing the email address.
• Per-Account Quotas: Distribute the total allowed quota across individual email accounts as needed.

Support and Assistance

If you have any questions or need help setting up your email, visit our support portal or contact us at support@eb-it.uk.

This guide ensures users have clear, step-by-step instructions for setting up and managing their email accounts on EB IT Support LTD's platform. Let me know if any adjustments are needed!